Non-Profit Organization Needed New HR and Employee Benefits Solution

Payroll and Employee Benefits Administration Solution Assessment and Software Selection

Summary

  • Regained Project Control
  • Objective Selection Metrics
  • Solid Business Case and ROI
  • Executable Roadmap

CLIENT BACKGROUND

The client is a non-profit membership organization offering a broad array of services and deep expertise in the areas of human capital management and employment law, training, and labor market services to over 2,500 members in Colorado. The organization continuously seeks ways to meet the needs of its members with premium service and to build its brand as a “one-stop shop” for HR solutions. By providing an online Payroll and Benefits Administration service, they can offer members a single source for their HR administration needs.

CHALLENGE

Project Sponsors for the enhanced Payroll service had selected a partner that was unable to support the organization’s needs. Unfortunately, the program launch had been scheduled and a new solution was needed quickly.

SOLUTION

The client engaged The Spitfire Group to facilitate the evaluation and selection of a solution that met the requirements of the organization and more importantly, served the needs of its members. A manager with the client’s organization was dedicated to the project team to provide domain expertise and to collaborate with the Spitfire team members. The team followed a methodology to prioritize the client’s business objectives, qualify vendors and solution offerings, and to systematically and objectively refine the qualified solutions to a single recommendation.

RESULTS

As a result of the process, the client agreed that the recommended solution provided the highest business benefit and value for them and its members. The client has decided to pursue the initiative and partner with the recommended software vendor to deliver the new service to their members.